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CATERING - FREQUENTLY ASKED QUESTIONS

IS THE CATERING CUSTOMIZABLE?
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Yes. Our catering experts customize menus to fit the style and guest expectation of your event. Our individual combos have multiple sandwich and side options to fit your needs.


WHAT SIZE GROUPS DO YOU CATER?
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We cater any size group of 10 or more.


WHAT KIND OF PAPERWARE IS INCLUDED?
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We provide eating utensil packs (with fork, knife, napkin and salt/pepper packets).


DO YOU HAVE ANY VEGETARIAN OR GLUTEN FREE OPTIONS?
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No, however we do have Impossible Burgers which are a plant-based meat alternative.


HOW DO I CONFIRM AN ORDER?
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Full payment is required to confirm your catering order. A 50% deposit may also be taken to reserve your order.


WHAT IS YOUR REFUND POLICY?
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All refunds and cancellations are upon the local store’s discretion


WHEN DO I GET MY RECEIPT?
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The local store will provide a copy of your receipt upon delivery or pick up. If you need this emailed to you, let the Manager know and we will send it over to you.


WHAT IS THE DEADLINE TO MAKE UPDATES TO MY ORDER?
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We need a minimum of 24 hours to make updates.


WHEN IS THE REMAINING BALANCE DUE IF I ONLY PAY 50% UP FRONT?
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The final balance will be due on the day your order is being picked up or delivered. Typically, we charge the same credit card used for the deposit unless notified otherwise.


IS GRATUITY INCLUDED?
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We never expect tips, but they are always appreciated.


HOW DO I PLACE MY ORDER?
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You may place an order by calling our catering experts at 866-227-2328, visiting our website bigdealburgerco.com, or calling your local Big Deal Burger directly.


HOW FAR IN ADVANCE DO I NEED TO PLACE MY CATERING ORDER?
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We request 72 hours’ notice in advance of your event date. However, for a shorter turnaround, call your local store directly or 866-227-2328.


DOES MY CATERING COME WITH HEATING ELEMENTS?
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All of our catering options are delivered in equipment made to keep food hot during transit. We will deliver your food about 15 minutes prior to your food service time. Each meal is packaged in its own individual bag. We do not provide wire racks so if you plan on having the food sit out for longer than an hour (i.e. an open house, graduation party, or wedding), contact our catering experts for recommendations.